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This book presents a cutting-edge customer-centric design approach, equipping readers with specific tools to effectively analyze customer needs and... Læs mere
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This book details the way servant leaders think and act. It emphasizes the role of humility in the work of great leaders. Servant leaders see it as their job to grow their people and to remove obstacles from their paths.
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This book, by bridging software quality management and strategic management, can be used by software... Læs mere
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The book is written for a wide audience so that readers outside of manufacturing organizations can understand the broad applicability of the Toyota way. In addition, It is written succinctly to help readers and practitioners focus their transformation efforts.
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This book aims to provide a systematic approach to the design, assessment, operation, and maintenance of safety barriers that are used for preventing accidents and protecting humans, equipment, and the environment.
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This book lays out the evolution of the often contested Construction Management discipline, covering the what, where and who of research in this emerging field.
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The industry is facing a multitude of challenges on production lines that must be systematically addressed to improve quality and productivity. One... Læs mere
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This book is about shifting focus from organisational outcomes and performance towards organisational culture and wellbeing. It... Læs mere
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This book was written by three expert Master Black Belts certified by the American Society for Quality (ASQ). Moreover, they are from different parts of the world and industry, which brings great diversity to the contents of the book.
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this book provides readings that could form the basis of daily meditation, consulted for perspective when a specific issue arises, or both. It seeks to instill a mindset of emotional intelligence that can then fuel the pursuit of meaningful, lasting change.
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Quality management systems are essential for businesses to meet customer needs, ranging from... Læs mere
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Building and Facilities Maintenance Management: An Innovative Operational Approach is a new introductory textbook aimed at students who are studying building maintenance and asset management for the first time as part of their undergraduate or foundation course.