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"Explains and demonstrates the meaning of CISR--continual improvement for social responsibility--and illsutrates the six-step SOFAIR methodology with many examples"--Back cover.
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Done correctly, TQM can be implemented in six to eight months. This title discusses how to define and implement a complete quality process. It explores the relationship... Læs mere
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Quality has evolved from a concept into a strategy for long-term viability. This book explains this strategy for both the service and manufacturing sectors. It addresses the theme of reliability against the backdrop of increasing litigation in the area of product performance.
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This book provides practical examples of the breadth of quality and performance management programmes in primary care. It is intended to complement and reinforce the... Læs mere
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Total Quality Service rises to the business challenge of the 90s
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Cost Engineering is used to design products to meet specific cost requirements. This book covers the basic concepts and processes of Cost Engineering that, when combined into a disciplined system, will lead a company to a sustainable profit achievement.
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Designing a more reliable basis on which to evaluate management behaviour, this excellent book, engages fully with management rhetoric and the frequent confusion surrounding it.
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Presents examples of Quality Assurance programs that can be applied to the food industry. This book discusses the role of Quality Assurance... Læs mere
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Until now, no textbook on TQ has emerged that was written specifically for the healthcare industry
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