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Business Success Through Service Excellence

(Bog, Paperback / softback, Engelsk)
Forfattere: Moira Clark, Susan Baker
Business Success Through Service Excellence
Forlag: Taylor & Francis Ltd

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Beskrivelse

Intended for CEOs and executive management, this title identifies the key ingredients of service excellence and shows how leading companies have achieved success. Its introductory chapter proposes a framework based on the Unisys model that shows how companies can become customer centric. It features access to a service excellence questionnaire.

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Alle detaljer

Forlag Taylor & Francis Ltd
Forfattere Moira Clark, Susan Baker
Type Bog
Format Paperback / softback
Sprog Engelsk
Udgivelsesdato 09-07-2004
Første udgivelsesår 2004
Originalsprog United Kingdom
Sideantal 216
Indbinding Paperback / softback
Forlag Taylor & Francis Ltd
Sideoplysninger 216 pages
Mål 154 x 234 x 17
ISBN-13 / EAN-13 9780750660853