Customer Care Excellence: How to Create an Effective Customer Focus (Bog, Paperback / softback, Engelsk) af Sarah Cook
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Customer Care Excellence: How to Create an Effective Customer Focus

(Bog, Paperback / softback, Engelsk)
Forfatter: Sarah Cook
Customer Care Excellence: How to Create an Effective Customer Focus
Forlag: Kogan Page Ltd

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Beskrivelse

Customer Care Excellence sets the scene for customer care against a backdrop of increasing customer expectations, globalization and developing technology. Using international case studies and examples (including ebay, Virgin and Aviva) it looks to define really excellent service and shows how organizations can create customer focus.

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Alle detaljer

Forlag Kogan Page Ltd
Forfatter Sarah Cook
Type Bog
Format Paperback / softback
Sprog Engelsk
Udgave 6 Revised edition
Udgivelsesdato 03-11-2010
Første udgivelsesår 2010
Originalsprog United Kingdom
Sideantal 288
Indbinding Paperback / softback
Forlag Kogan Page Ltd
Sideoplysninger 288 pages
Mål 233 x 158 x 18
ISBN-13 / EAN-13 9780749457051