Customer Service Over the Phone: Techniques and Technology for Handling Customers Ove... (Bog, Hardback, Engelsk)

Customer Service Over the Phone: Techniques and Technology for Handling Customers Over the Phone

(Bog, Hardback, Engelsk)
Forfatter: Stephen Coscia

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Beskrivelse

Examines various important scenarios that a customer service representative is likely to encounter and shows how to best handle each situation. This guide also explains how to make effective use of voice mail, email, fax, and letters.

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Forlag Taylor & Francis Ltd
Forfatter Stephen Coscia
Type Bog
Format Hardback
Sprog Engelsk
Udgave 5 ed
Udgivelsesdato 27-07-2017
Første udgivelsesår 2017
Originalsprog United Kingdom
Sideantal 144
Indbinding Hardback
Forlag Taylor & Francis Ltd
Sideoplysninger 144 pages
Mål 229 x 152
ISBN-13 / EAN-13 9781138412224