Bemærk: Kan ikke leveres før jul.
A guide to creating customer-oriented measurements. It explores the use of general performance measurement as a management tool for control, customer satisfaction and business improvement, and addresses the procedures for identifying, designing, monitoring and using measurements.
Bemærk: Kan ikke leveres før jul.
Bemærk: Kan ikke leveres før jul.
Bemærk: Kan ikke leveres før jul.
Since the publication of the first edition of this book in 2000 the revised ISO 9001 standard has been implemented and is being used widely. While... Læs mere