Donna (Knapp Associates Knapp Forfatter
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A Guide to Customer Service Skills for the Service Desk Professional (Bog, Paperback / softback, Engelsk)
Explores the changing role of the service desk professional. This text focuses on providing individuals with practical instruction on the unique skill set needed to execute the expanding mission of the service desk.
Levering: Skaffevare (forvent 14 - 30 hverdage)
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