Explores the benefits to the firm of a globally integrated approach to customer relationship management. This book integrates the topics of... Læs mere
A guide to both the theory and application of psychology to marketing. Drawing on consumer, management, industrial, organizational, and market... Læs mere
Marketers and those aspiring to be marketers will find this book an invaluable help in their role as 'lay psychologists'. Drawing on consumer,... Læs mere