Keith Dawson Forfatter
-
The Call Center Handbook: The Complete Guide to Starting, Running, and Improving Your Call Center (Bog, Paperback / softback, Engelsk)
A guide to starting, running, and improving your call center, this guide covers various things from choosing the best site and buying the right equipment to managing agents, monitoring productivity, and enhancing customer relationships.
Levering: Skaffevare (forvent 14 - 30 hverdage) -
Call Center Savvy: How to Position Your Call Center for the Business Challenges of the 21st Century (Bog, Paperback / softback, Engelsk)
It's not just the technology, the people, or the customers
Levering: Skaffevare (forvent 14 - 30 hverdage) -
Call Center Savvy: How to Position Your Call Center for the Business Challenges of the 21st Century (Bog, Hardback, Engelsk)
States that call centers are not just places where calls arrive, but a strategic business asset, the... Læs mere
Levering: Skaffevare (forvent 14 - 30 hverdage) -
