This book provides a reasoned and authoritative description of what user experience (UX) is, why it works and what tools and techniques are involved, in line with the BCS Foundation Certificate in User Experience, based on ISO 9241-210.
Cybersecurity problems don’t always relate to technological faults. Many can be avoided or mitigated through improved cybersecurity... Læs mere
Problem management is the IT service management process that tends to return more benefits more quickly than any of the others. This book... Læs mere
Agile testing brings many advantages to software teams, from increasing overall product quality to faster delivery of features.... Læs mere
This book is for executives and practitioners tasked with the movement of data from old systems to a new repository. It uses a series of steps guaranteed to get the reader from... Læs mere
This bestselling study guide explains the basic steps of software testing and how to perform effective tests... Læs mere
All organisations need to respond to the challenges within the highly competitive global economy; business analysts are at the forefront of these responses. The 4th edition of this... Læs mere
Covering the latest thinking in IT service management, this new edition provides a comprehensive introduction for those preparing for their ITSM foundation exam.
Strong interpersonal skills are a fundamental requirement in all work environments. This book provides expert guidance for IT and other... Læs mere
This book is a guide to developing strategy and policy for data governance, in line with the developing ISO 38505 governance of data standards. It will assist an organisation wanting to... Læs mere
This comprehensive guide for management professionals discusses the IT-related legal issues faced by businesses on a daily basis. Legal concepts and terminology are... Læs mere