With this upper-level textbook for tourism and hospitality management students, learn strategies to navigate and respond effectively to the major crises impacting today's travel industry.
Learn how to negotiate as a human in a world that is increasingly automated, fragmented and online.
Use this evidence-based guide including insights from psychology, neuroscience and new technology to build a robust pipeline of future-proof talent for sustained business success.
Transform your data and set your business up for success with this guide to improving your data quality.
Use behavioural science and change management techniques to transform your organization's cybersecurity culture and ensure your organization is protected against threats.
Utilize new technologies to meet your customers' needs and help them on their purchasing journeys in this increasingly digital era.
Packed with real-world examples and grounded in best practices, learn how to deliver multi-layered experiences which will surprise and delight customers in equal measure
Leverage AI and new technologies to build trust with your customers and guide them through their complex buying journeys in this increasingly digital era.
Perform effectively, sustainably and happily at work by learning how to manage your energy levels.
Build an AI strategy for the HR function with this practical book written specifically for future-focused HR leaders.
Coach your organization for data-driven change and condition it to attain excellence in its data capabilities, mindset and performance with this guide for data leaders.
Design training and educational programmes to improve learning, engagement and skills development for office based and hybrid workers.