The Complete Guide to Recruitment provides comprehensive information on every stage of recruitment, including; advertising, selection, assessment and induction as well how to create a recruitment strategy.
Customer Care Excellence sets the scene for customer care against a backdrop of increasing customer expectations, globalization and... Læs mere
Public Relations and the Social Web explores new ways for PR communicators to work in the rapidly changing digital environment, using communication channels like blogs, wikis, RSS, podcasting, social bookmarking, social networking and SEO.
The Talent Powered Organization: Strategies for Globalization, Talent Management and High Performance... Læs mere
Shift your organization's mindset, culture and processes in order to create a human-centric workplace enabled by new technology and organizational design.
Your go-to guide for thinking and solving problems creatively at work.
Your go-to guide for thinking and solving problems creatively at work.
With this upper-level textbook for tourism and hospitality management students, learn strategies to navigate and respond effectively to the major crises impacting today's travel industry.
With this upper-level textbook for tourism and hospitality management students, learn strategies to navigate and respond effectively to the major crises impacting today's travel industry.
Learn how to negotiate as a human in a world that is increasingly automated, fragmented and online.
Learn how to negotiate as a human in a world that is increasingly automated, fragmented and online.
Use this evidence-based guide including insights from psychology, neuroscience and new technology to build a robust pipeline of future-proof talent for sustained business success.