Maximizing Call Center Performance: 136 Innovative Ideas for Increasing Productivity ... (Bog, Hardback, Engelsk)

Maximizing Call Center Performance: 136 Innovative Ideas for Increasing Productivity and Customer Satisfaction

(Bog, Hardback, Engelsk)
Forfatter: Madeline Bodin

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Beskrivelse

This text gives examples of how companies can leverage call centre technology to serve their unique needs, and how at the same time they can create a positive experience for customers. Solutions from leading call centres are provided for the problems behind basic call centre functions.

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Forlag Taylor & Francis Ltd
Forfatter Madeline Bodin
Type Bog
Format Hardback
Sprog Engelsk
Udgivelsesdato 27-07-2017
Første udgivelsesår 2017
Originalsprog United Kingdom
Sideantal 137
Indbinding Hardback
Forlag Taylor & Francis Ltd
Sideoplysninger 137 pages
Mål 234 x 156
ISBN-13 / EAN-13 9781138412347