Perfect Phrases for Customer Service, Second Edition (Bog, Paperback / softback, Engelsk) af Robert Bacal
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Perfect Phrases for Customer Service, Second Edition

(Bog, Paperback / softback, Engelsk)
Forfatter: Robert Bacal
Perfect Phrases for Customer Service, Second Edition
Forlag: McGraw-Hill Education - Europe

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Filled with specific defusing tactics and key behavioral insights, this new edition shows how to reduce stress, find the right words to say, and handle hostile customers with ease and confidence.

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Alle detaljer

Forlag McGraw-Hill Education - Europe
Forfatter Robert Bacal
Type Bog
Format Paperback / softback
Sprog Engelsk
Udgave 2 ed
Udgivelsesdato 16-01-2011
Første udgivelsesår 2011
Serie Perfect Phrases Series
Illustrationer 0 Illustrations
Originalsprog United States
Sideantal 256
Indbinding Paperback / softback
Forlag McGraw-Hill Education - Europe
Sideoplysninger 256 pages, 0 Illustrations
Mål 203 x 132 x 16
ISBN-13 / EAN-13 9780071745062