Robert Bacal Forfatter
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How to Manage Performance (Bog, Paperback / softback, Engelsk)Features 24 strategies and action steps which you can use to communicate the performance you expect from your employees. This book shows you how to: manage performance; work... Læs mere
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Performance Management 2/E (Bog, Paperback / softback, Engelsk)More than 700,000 Briefcase Books sold! Provides managers and team leaders with the insight, skills, and techniques for getting the highest performance possible from each employee
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Perfect Phrases for Customer Service, Second Edition (Bog, Paperback / softback, Engelsk)Filled with specific defusing tactics and key behavioral insights, this new edition shows how to reduce stress, find the right words to say, and handle hostile customers with ease and confidence.
Levering: 6 - 9 hverdage
