Service Management Principles for Hospitality & Tourism in the Age of Digital Technology (Bog, Paperback / softback, Engelsk)
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Service Management Principles for Hospitality & Tourism in the Age of Digital Technology

(Bog, Paperback / softback, Engelsk)
Forfattere: Jay Kandampully, David Solnet
Service Management Principles for Hospitality & Tourism in the Age of Digital Technology
Forlag: Goodfellow Publishers Limited

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Guides managers to see hospitality and tourism as essential service businesses requiring a holistic cross-functional approach to meeting customers' needs. Demonstrates how service organizations can capitalize on, or are impacted by, technological and social changes such as the sharing economy, social media, mobile technologies and more.

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Alle detaljer

Forlag Goodfellow Publishers Limited
Forfattere Jay Kandampully, David Solnet
Type Bog
Format Paperback / softback
Sprog Engelsk
Udgave 4th ed.
Udgivelsesdato 30-04-2024
Første udgivelsesår 2024
Originalsprog United Kingdom
Sideantal 392
Indbinding Paperback / softback
Forlag Goodfellow Publishers Limited
Sideoplysninger 392 pages
Mål 244 x 188 x 25
ISBN-13 / EAN-13 9781915097705