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Forventes på lager: 27-07-2017
Stress in call centres can be a big problem. According to a survey, 98per cent of call centre employees experience at least one stressful call each day - mostly from irate customers. This book provides commom-sense strategies that cope with tele-stress, in order to create a more pleaseant environment.
| Forlag | Taylor & Francis Ltd |
| Forfatter | Stephen Coscia |
| Type | Bog |
| Format | Hardback |
| Sprog | Engelsk |
| Udgave | 2 ed |
| Udgivelsesdato | 27-07-2017 |
| Første udgivelsesår | 2017 |
| Originalsprog | United Kingdom |
| Sideantal | 130 |
| Indbinding | Hardback |
| Forlag | Taylor & Francis Ltd |
| Sideoplysninger | 130 pages |
| Mål | 229 x 152 |
| ISBN-13 / EAN-13 | 9781138412231 |