The Call Center Dictionary: The Complete Guide to Call Center and Customer Support Te... (Bog, Hardback, Engelsk)

The Call Center Dictionary: The Complete Guide to Call Center and Customer Support Technology Solutions

(Bog, Hardback, Engelsk)
Forfatter: Madeline Bodin

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Beskrivelse

Call centres have become the crucial front line for managing customer relationships. This book covers a range of call center terminology. It explains relevant terms, and provides the call center manager with a quick reference that covers the technology and operational issues that come up in running and improving a call center.

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Forlag Taylor & Francis Ltd
Forfatter Madeline Bodin
Type Bog
Format Hardback
Sprog Engelsk
Udgave 3 ed
Udgivelsesdato 21-08-2017
Første udgivelsesår 2017
Originalsprog United Kingdom
Sideantal 232
Indbinding Hardback
Forlag Taylor & Francis Ltd
Sideoplysninger 232 pages
Mål 229 x 152
ISBN-13 / EAN-13 9781138412330