The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Expe... (Bog, Hardback, Engelsk)
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The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company

(Bog, Hardback, Engelsk)
Forfatter: Joseph Michelli
The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company
Forlag: McGraw-Hill Education - Europe

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When it comes to quality, style, and service, The Ritz-Carlton Hotel Company has set the gold standard for delivering the highest level of customer experience. This book features the five key principles behind The Ritz-Carlton Hotel Company's success and customer service innovations. It is intended for executives and managers at all levels.

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Alle detaljer

Forlag McGraw-Hill Education - Europe
Forfatter Joseph Michelli
Type Bog
Format Hardback
Sprog Engelsk
Udgave ed
Udgivelsesdato 16-07-2008
Første udgivelsesår 2008
Originalsprog United States
Sideantal 304
Indbinding Hardback
Forlag McGraw-Hill Education - Europe
Sideoplysninger 304 pages
Mål 226 x 146 x 26
ISBN-13 / EAN-13 9780071548335