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When it comes to quality, style, and service, The Ritz-Carlton Hotel... Læs mere
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Offers a look at how Mercedes-Benz transformed itself into a best-in-class, customer-obsessed organization. This book reveals how leaders within the organization drove the transformation of the operational and cultural environments at Mercedes-Benz through their strategic vision.
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Explains that the international success of Starbucks begins with a promise: to inspire and nurture... Læs mere
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The internationally bestselling author of The Starbucks Experience reveals how UCLA Health System achieves the highest levels of excellence--and explains how business leaders in any industry can get the same results
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Offers a blend of boardroom strategies, employee motivation tips, community involvement, and customer satisfaction. This... Læs mere
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Given unprecedented access to one of the most successful online retailers in the world, the bestselling author of The Starbucks Experience unveils the customer-experience strategies that have made Zappos the model of leadership success
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