Tourist Customer Service Satisfaction: An Encounter Approach (Bog, Hardback, Engelsk) af Francis (Retired Noe
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Tourist Customer Service Satisfaction: An Encounter Approach

(Bog, Hardback, Engelsk)
Forfattere: Francis (Retired Noe, Muzaffer (Virginia Tech Uysal, Vincent (Pamplin College of Business Magnini
Tourist Customer Service Satisfaction: An Encounter Approach
Forlag: Taylor & Francis Ltd

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Beskrivelse

Customer satisfaction and loyalty in the tourism sector is highly dependent upon the behaviours of front-line service providers. This book explores this relationship by defining the specific kind of verbal and non-verbal messages needed for successful exchanges.

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Alle detaljer

Forlag Taylor & Francis Ltd
Forfattere Francis (Retired Noe, Muzaffer (Virginia Tech Uysal, Vincent (Pamplin College of Business Magnini
Type Bog
Format Hardback
Sprog Engelsk
Udgivelsesdato 22-07-2010
Første udgivelsesår 2010
Serie Advances in Tourism
Originalsprog United Kingdom
Sideantal 198
Indbinding Hardback
Forlag Taylor & Francis Ltd
Sideoplysninger 198 pages
Mål 244 x 165 x 17
ISBN-13 / EAN-13 9780415578042