Forventes på lager: 04-03-2011
This is the first book on the role of values in developing and managing service companies, emphasizing sustainable business. The authors examine the role of values in forming a service culture which creates customer value.
| Forlag | Taylor & Francis Ltd |
| Forfattere | Bo (Karlstad University Edvardsson, Bo (Karlstad University Enquist |
| Type | Bog |
| Format | Paperback / softback |
| Sprog | Engelsk |
| Udgivelsesdato | 04-03-2011 |
| Første udgivelsesår | 2011 |
| Serie | Routledge Studies in Management, Organizations and Society |
| Illustrationer | 4 Tables, black and white; 4 Line drawings, black and white; 4 Illustrations, black and white |
| Originalsprog | United Kingdom |
| Sideantal | 142 |
| Indbinding | Paperback / softback |
| Forlag | Taylor & Francis Ltd |
| Sideoplysninger | 142 pages, 4 Tables, black and white; 4 Line drawings, black and white; 4 Illustrations, black and w |
| Mål | 137 x 215 x 17 |
| ISBN-13 / EAN-13 | 9780415620390 |