Der er 9 underkategorier
Kundeservice
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The Trusted Advisor (Bog, Paperback / softback, Engelsk)In order to survive, today's professionals must earn the trust of their clients and re-earn it throughout their careers. Now David Maister, the famed ""guru's guru,"" joins forces... Læs mere
Levering: 6 - 9 hverdage -
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How To Become A Rainmaker (Bog, Paperback / softback, Engelsk)Rainmakers are the people who bring money into their organisations and this book is packed with hints and tips to pursue prospective customers and keep them.
Levering: 6 - 9 hverdage -
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The 10-Second Customer Journey: The CXO’s playbook for growing and retaining customers in a digital world (Bog, Paperback / softback, Engelsk)By combining the power of customer experience and marketing, The 10-Second Customer Journey offers a roadmap to getting quickly from ‘I see it’ to ‘I love it’ in today’s digital environment.
Levering: 6 - 9 hverdage -
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The Ten Principles Behind Great Customer Experiences, The: The Ten Principles Behind Great Customer Experiences (Bog, Paperback / softback, Engelsk)Levering: 6 - 9 hverdage -
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The Offer You Can't Refuse: What If Customers Want More Than Excellent Service? (Bog, Paperback / softback, Engelsk)How can you stay relevant for your customers? The answer is a combination of the following three factors: technology, personal involvement and social commitment.
Levering: Skaffevare (forvent 14 - 30 hverdage) -
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Designing Service Processes to Unlock Value: Land Your First Marketing Communications Job (Bog, Paperback / softback, Engelsk)Levering: Skaffevare (forvent 14 - 30 hverdage) -
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Celebrity Service Secret Sauce: The magic ingredient of outstanding customer and team experiences (Bog, Paperback / softback, Engelsk)Levering: Kan forudbestilles (Forventes d. 22-01-2026) -
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Quality Management for Services: Handbook for Successful Quality Management. Principles – Concepts – Methods (Bog, Paperback / softback, Engelsk)Levering: 6 - 9 hverdage -
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Customer Engagement Strategy: Using Emerging Technologies to Transform the Customer Journey (Bog, Paperback / softback, Engelsk)Learn how to integrate emerging technologies strategically such as AI, Web3, virtual environments and gamification, to transform your customer journey into memorable, loyalty-building experiences that drive competitive advantage.
Levering: Kan forudbestilles (Forventes d. 03-10-2026) -
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Dynamische Customer-Journey-Analyse: Entwicklung und Anwendung einer Methodik zur kontinuierlichen Prognose der Wertbeitrage von Werbekanalen (Bog, Paperback / softback, Tysk)In dem vorliegenden Buch wird eine neuartige Methodik zur kontinuierlichen Prognose der Wertbeiträge von Werbekanälen im Rahmen von Mehrkanalstrategien präsentiert und auf Basis eines umfangreichen Datensatzes aus über 49.000 realen Customer Journeys getestet.
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Koevolution von Unternehmen und Stakeholdern: Unternehmerische Erfolgsaussichten innerhalb des Stakeholder-Managements aus einer netzwerktheoretischen Perspektive (Bog, Paperback / softback, Tysk)Levering: Skaffevare (forvent 14 - 30 hverdage) -
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Intelligenter Arbeitsplatz im Vertrieb: Mit kunstlicher Intelligenz mehr Zeit fur Kundeninteraktionen schaffen (Bog, Paperback / softback, Tysk)Dieses essential zeigt auf, wie moderne Cloud-Lösungen und KI-Assistenten den... Læs mere
Levering: Skaffevare (forvent 14 - 30 hverdage)
