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Customer Service for Hospitality and Tourism

(Bog, Hardback, Engelsk)
Forfattere: Simon (University of South Carolina) Hudson, Louise (freelance journalist specializing in sport and travel writing) Hudson
Customer Service for Hospitality and Tourism
Forlag: Goodfellow Publishers Limited

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Beskrivelse

A fully updated new edition of this bestselling text that explains not only the theory behind the importance of customer service but also acts as a guidebook for those wishing to put this theory into practice. With 10 new international cases focusing on how some in the hospitality sector have adapted – and thrived - during the COVID-19 pandemic.

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Alle detaljer

Forlag Goodfellow Publishers Limited
Forfattere Simon (University of South Carolina) Hudson, Louise (freelance journalist specializing in sport and travel writing) Hudson
Type Bog
Format Hardback
Sprog Engelsk
Udgave 3 ed
Udgivelsesdato 20-03-2022
Første udgivelsesår 2022
Illustrationer 40 Figures
Originalsprog United Kingdom
Sideantal 324
Indbinding Hardback
Forlag Goodfellow Publishers Limited
Sideoplysninger 324 pages, 40 Figures
Mål 194 x 252 x 26
ISBN-13 / EAN-13 9781915097132