Delivering Fantastic Customer Experience: How to Turn Customer Satisfaction Into Cust... (Bog, Paperback / softback, Engelsk)
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  2. Bøger
  3. Engelske bøger
  4. Produktionsstyring og kvalitetsledelse
  5. Ledelse: lederskab og motivation
  6. Kundeservice
  7. Forretningsstrategier
  8. Serviceerhverv
  9. Delivering Fantastic Customer Experience: How to Turn Customer...

Delivering Fantastic Customer Experience: How to Turn Customer Satisfaction Into Customer Relationships

(Bog, Paperback / softback, Engelsk)
Forfatter: Daniel Lafreniere
Delivering Fantastic Customer Experience: How to Turn Customer Satisfaction Into Customer Relationships
Forlag: Taylor & Francis Ltd

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Forretningsstrategier Kundeservice Ledelse: lederskab og motivation Produktionsstyring og kvalitetsledelse Serviceerhverv
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Beskrivelse

This book is for anyone who works serving customers in a B2C company or other businesses in a B2B environment. Everyone has an important role to play in creating a good customer experience, whether it be managers, associates, sales reps, marketing professionals, web strategists, accountants, customer service reps, delivery people or installers.

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Alle detaljer

Forlag Taylor & Francis Ltd
Forfatter Daniel Lafreniere
Type Bog
Format Paperback / softback
Sprog Engelsk
Udgivelsesdato 01-11-2019
Første udgivelsesår 2019
Illustrationer 5 Illustrations, black and white
Originalsprog United Kingdom
Sideantal 94
Indbinding Paperback / softback
Forlag Taylor & Francis Ltd
Sideoplysninger 94 pages, 5 Illustrations, black and white
Mål 202 x 136 x 7
ISBN-13 / EAN-13 9780367346034