Part of the acclaimed series of anthologies which document major themes and ideas in contemporary art.
Complaint Management Excellence outlines the financial and reputational benefits to be gained from improving customer service levelsand enhancing products and services via an effective system for handling customer complaints.
The Essential Guide to Employee Engagement explores how managers can engage their staff to become more productive, engender greater levels of customer satisfaction, drive organizational success and retain talented employees.
Customer Care Excellence sets the scene for customer care against a backdrop of increasing customer expectations, globalization and... Læs mere