Stephen Coscia Forfatter
-
Tele-Stress: Relief for Call Center Stress (Bog, Hardback, Engelsk)
Stress in call centres can be a big problem. According to a survey, 98per cent of call centre employees experience at least one stressful call each day - mostly... Læs mere
Levering: Skaffevare (forvent 14 - 30 hverdage) -
Customer Service Over the Phone: Techniques and Technology for Handling Customers Over the Phone (Bog, Hardback, Engelsk)
Examines various important scenarios that a customer service representative is likely to encounter and shows how to best handle each situation. This guide also explains how to make effective use of voice mail, email, fax, and letters.
Levering: Skaffevare (forvent 14 - 30 hverdage)
