The complete handbook to measuring and evaluating employee engagement and offers a guide to implementing change based on results.
Get a thorough grounding in all aspects of the marketing discipline, from direct mail and online media to market research and branding, with this ultimate reference guide.
Psychometrics in Coaching offers expert advice on how coaches, consultants and human resource managers can use psychometrics to support and develop individuals.
Learn how journalism can flourish in a new communications age.
A guide to improving performance and productivity in any organization by effectively connecting business strategy with operations through streamlining interfacing activities.
The Innovation Handbook is a practical guide to the effective management and commercial exploitation of ideas and knowledge, allowing companies to move ahead of their competitors, offer real value to customers and boost their profitability.
Complaint Management Excellence outlines the financial and reputational benefits to be gained from improving customer service levelsand enhancing products and services via an effective system for handling customer complaints.
This revised edition offers a clear theoretical framework for practitioners and includes guidance on key learning theories. It includes sections on coaching learning theories and values, mentoring and coaching models, practice skills and boundaries and coaching ethics.
A practical and accessible workbook that takes readers step by step through the strategic planning process, explaining the concepts and providing the tools and techniques needed to formulate and implement a strategic plan.
Convert shoppers into buyers at the point of purchase more effectively with this book written by 35 experts from around the globe.
The Complete Personality Assessment provides numerous tests and self-assessment exercises to reveal not only who we are right now, but what we can do and where we can go as individuals and in our working lives.
Organizational Behaviour bridges the gap between OB and HRM. Examining the theory and practice behind OB, it covers the key areas in management studies including diversity, corporate governance, leadership, managing teams, cutlure and change.