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Delivering E-Learning presents a complete strategy for training and development. From deciding when to use, how to design, tips on selecting suppliers, and how to measure its effectiveness.
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How the Global Financial Markets Really Work is an in-depth examination of the factors that shape international money flows, and the cross-border influences that impact on every economy in the world.
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Examining the bridge between human resource management and business strategy, Human Capital Management is a practical guide for HR practitioners and managers who want to improve business performance through effective people management.
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Go behind the scenes at Tesco and learn best practice from the successes and failures of their development of the world's most successful retail loyalty scheme.
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Offshoring, globalisation and the rise of China and India have been triggering unprecedented... Læs mere
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Project governance is the framework within which decisions are made on projects. This book will provide the practical information necessary to establish and implement a project governance framework for a project or across an organisation.
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Discover the strategies behind luxury brands, including how they position themselves as truly elite products or services, who their customers are and how they retain them, and what the future holds
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The Handbook of Model Job Descriptions provides hundreds of job descriptions, skills and competencies for HR professionals and managers to use and adapt when recruiting.
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The Accountable Leader is built around three key themes: accountability, leadership and organizational structure. It examines in depth what it means for managers to be held to account at all leadership levels in an organization.
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Successfully market your small business or start-up with this detailed guide, offering tried and tested advice on advertising, promotion, selling techniques, product launches, exports, innovation and the Internet.
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The Call Centre Training Handbook provides line managers, trainers and coaches with practical training and measurement techniques for improving call centre and contact centre performance around the world.
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Better understand experiential learning across a range of cultures and contexts, from education to corporate training, with this popular book.