How to Manage the IT Help Desk: A guide for user support and call centre managers (Bog, Paperback / softback, Engelsk)
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How to Manage the IT Help Desk: A guide for user support and call centre managers

(Bog, Paperback / softback, Engelsk)
Forfatter: Noel Bruton
How to Manage the IT Help Desk: A guide for user support and call centre managers
Forlag: Taylor & Francis Ltd

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Beskrivelse

Are you overworked, unappreciated and under-resourced? This book offers tools for measuring productivity and features ten steps for successful support, while User Support successes and failures are revealed in case studies. It also gives you techniques for justifying staff and other expenditure; gaining senior management support; and more.

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Alle detaljer

Forlag Taylor & Francis Ltd
Forfatter Noel Bruton
Type Bog
Format Paperback / softback
Sprog Engelsk
Udgave 2 ed
Udgivelsesdato 08-04-2002
Første udgivelsesår 2002
Originalsprog United Kingdom
Sideantal 372
Indbinding Paperback / softback
Forlag Taylor & Francis Ltd
Sideoplysninger 372 pages
Mål 244 x 178 x 21
ISBN-13 / EAN-13 9780750649018