Bemærk: Kan ikke leveres før jul.
Forventes på lager: 11-08-2017
Written by three leading practitioners, this is a practical guide to running an effective customer satisfaction measurement programme. The book also covers ways of gaining understanding and ownership of the CSM programme throughout the organisation.
| Forlag | Taylor & Francis Ltd |
| Forfattere | Nigel Hill, John Brierley |
| Type | Bog |
| Format | Hardback |
| Sprog | Engelsk |
| Udgave | 2 ed |
| Udgivelsesdato | 11-08-2017 |
| Første udgivelsesår | 2017 |
| Originalsprog | United Kingdom |
| Sideantal | 160 |
| Indbinding | Hardback |
| Forlag | Taylor & Francis Ltd |
| Sideoplysninger | 160 pages |
| Mål | 253 x 180 x 16 |
| ISBN-13 / EAN-13 | 9781138407855 |