A Practical Guide to Call Center Technology: Select the Right Systems for Total Custo... (Bog, Paperback / softback, Engelsk)
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A Practical Guide to Call Center Technology: Select the Right Systems for Total Customer Satisfaction

(Bog, Paperback / softback, Engelsk)
Forfatter: Andrew Waite
A Practical Guide to Call Center Technology: Select the Right Systems for Total Customer Satisfaction
Forlag: Taylor & Francis Ltd

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Beskrivelse

Get the most out of ACDs (automatic call distributors) and other complex systems in order to boost customer satisfaction and increase sales Includes three ready to use RFPs (request for proposals) for buying an ACD, computer telephony system, or recording

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Alle detaljer

Forlag Taylor & Francis Ltd
Forfatter Andrew Waite
Type Bog
Format Paperback / softback
Sprog Engelsk
Udgivelsesdato 02-01-2002
Første udgivelsesår 2002
Originalsprog United Kingdom
Sideantal 504
Indbinding Paperback / softback
Forlag Taylor & Francis Ltd
Sideoplysninger 504 pages
Mål 228 x 152 x 28
ISBN-13 / EAN-13 9781578200948