A Practical Guide to Call Center Technology: Select the Right Systems for Total Custo... (Bog, Hardback, Engelsk)
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A Practical Guide to Call Center Technology: Select the Right Systems for Total Customer Satisfaction

(Bog, Hardback, Engelsk)
Forfatter: Andrew Waite
A Practical Guide to Call Center Technology: Select the Right Systems for Total Customer Satisfaction
Forlag: Taylor & Francis Ltd

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Beskrivelse

Shows how to navigate the business, technical, and financial issues in building and managing a customer contact center. This book also shows how to get the most out of ACD's (automatic call distributors) and other complex systems in order to boost customer satisfaction and increase sales.

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Alle detaljer

Forlag Taylor & Francis Ltd
Forfatter Andrew Waite
Type Bog
Format Hardback
Sprog Engelsk
Udgivelsesdato 27-07-2017
Første udgivelsesår 2017
Originalsprog United Kingdom
Sideantal 504
Indbinding Hardback
Forlag Taylor & Francis Ltd
Sideoplysninger 504 pages
Mål 229 x 152
ISBN-13 / EAN-13 9781138412545