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Until now, no textbook on TQ has emerged that was written specifically for the healthcare industry
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This book explores the cultural basis for the divergence between West and East before concentrating on the quality related... Læs mere
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Quality is not an engineering discipline, but a business practice. This title demonstrates the necessity of quality as a sustained management activity. It... Læs mere
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Providing a model for quality management, this book combines the theoretical base of Dr W Edwards Deming and practical techniques of the Japanese into a... Læs mere
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Examines the evolution and rationale of the ISO 9000 series of standards, their structure, interpretation and relationship to other quality... Læs mere
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A 'how-to' book that serves as a practical guide for implementing Six Sigma and Lean... Læs mere
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This valuable new book provides quality improvement teams, and their leaders, with a comprehensive set of tools and techniques to solve problems and improve processes in their organizations
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This book helps professionals to turn their own Six Sigma projects into reality. Using a sample project, the book guides readers through all aspects of Six Sigma, from identifying and defining a suitable project topic, to sustainably managing its success in the control phase.
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Operational excellence, as a quest in the prevailing digital era, is predicated on a systems view of the operating environments in business, industry,... Læs mere
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In service societies, the tertiary sector has long become the primary sector in terms of GDP and employment. Quality research and... Læs mere
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Quality healthcare is a cornerstone of any healthy society. In the U.S., we have access to sophisticated medical technology, world renowned physicians, highly trained nurses and hospital personnel, advanced pharmaceuticals, and innovations in diagnosis and treatment.
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In this book, Sidney Dekker sets out to identify the market mechanisms that explain how less government paradoxically leads to greater compliance burdens.