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This book, which has been prepared by an international group of experts, provides comprehensive guidance for the design, planning and implementation of assessments and monitoring programmes for water bodies used for recreation.
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This is a practical guide for building and construction contractors and sub-contractors and other construction professionals. Also for undergraduate and postgraduate students of building and construction.
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The performance of governments is constantly under scrutiny. Providing evidence on strategies to improve the performance of public... Læs mere
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The performance of governments is constantly under scrutiny. Providing evidence on strategies to improve the performance of public... Læs mere
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Shows readers how to develop a dynamic vision for continuous improvement; to implement effective policies to support it; to link key performance indicators to Six Sigma, Lean Manufacturing and Kaizen and to sustain a strategy-led programme for improving business performance.
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Presents the total process of a growth strategy. This title describes mechanisms by which businesses can gain market share; develop, modify, or... Læs mere
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Quality management has received much attention in recent years. This book provides a description of the techniques of quality... Læs mere
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Providing a solid framework for understanding the basic concepts of Total Quality Management (TQM), this text comprises three interlinked modules: fundamentals of TQM, methods of TQM and process management and improvement.
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The ISO 9000 quality management standard requires that registered companies measure customer satisfaction. This book explains how to conduct a... Læs mere
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Six Sigma, a data-driven management system is suited for multinationals. But how can it help small and medium-sized enterprises? This book aims to respond to this challenge and... Læs mere