This title is a state-of-the-art guide to designing, implementing, and evaluating a customer value strategy in service,... Læs mere
Based upon the author's 30 years of marketing and teaching experience, this book aims to explain the process of market segmentation and its applications. This text goes... Læs mere
First Published in 1999, this book stresses the service aspects of an organization - especially customer service, marketing, and organizational responsiveness, and how to create and provide outstanding customer value to the target market(s).