Bemærk: Kan ikke leveres før jul.
This title is a state-of-the-art guide to designing, implementing, and evaluating a customer value strategy in service,... Læs mere
Bemærk: Kan ikke leveres før jul.
Bemærk: Kan ikke leveres før jul.
First Published in 1999, this book stresses the service aspects of an organization - especially customer service, marketing, and organizational responsiveness, and how to create and provide outstanding customer value to the target market(s).
Bemærk: Kan ikke leveres før jul.
This title is a state-of-the-art guide to designing, implementing, and evaluating a customer value strategy in service,... Læs mere
Bemærk: Kan ikke leveres før jul.
Bemærk: Kan ikke leveres før jul.
This is a practical how-to guide to what market leaders already know about defining, segmenting and targeting business markets: how to assess customers needs; how to gauge the competition; and how to maximise corporate resources.
Bemærk: Kan ikke leveres før jul.
Bemærk: Kan ikke leveres før jul.
First Published in 1999, this book stresses the service aspects of an organization - especially customer service, marketing, and organizational responsiveness, and how to create and provide outstanding customer value to the target market(s).