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The first book to bring together environmental theory and the responsible hospitality debate to define how far the industry has gone and what is left to achieve.
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Demonstrates how to actively persuade guests to participate in achieving sustainable hospitality and introduces a five-step methodology on how to directly and effectively involve them in saving energy and water, reducing food waste and cutting carbon.
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A unique and user-friendly text which advances managerial views on how the event industry is transforming. Packed with... Læs mere
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Theoretical and practical insights that offer a platform for critical discussion and examine emergent controversies within the tourism industry... Læs mere
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The sharing economy is at the centre of current debates involving new technologies, sustainability, big data and stakeholder engagement. This edited volume encourages new theoretical and empirical development on sharing economy studies in the service industries field.
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A cutting edge understanding of the legacy in the field of business events, crucial to the future of the industry. Through eight case studies it... Læs mere
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Now in its Fourth Edition, this key text has been fully revised and updated and includes two new chapters on Evaluation and Impact of Events and The Future of... Læs mere
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A fully updated new edition of this bestselling text that explains not only the theory behind the importance of customer service but also acts as a guidebook... Læs mere
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A unique text that looks at events from a very different perspective – that of how and why events fail and what can be learnt from this in both a practical and... Læs mere
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Smart cities are cities which use different types of electronic methods and sensors to collect data. With international contributions from well-respected... Læs mere
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A fully updated new edition of this bestselling text that explains not only the theory behind the importance of customer service but also acts as a guidebook... Læs mere
Bemærk: Kan ikke leveres før jul.
Now in its Fourth Edition, this key text has been fully revised and updated and includes two new chapters on Evaluation and Impact of Events and The Future of... Læs mere