The Essential Guide to Employee Engagement explores how managers can engage their staff to become more productive, engender greater levels of customer satisfaction, drive organizational success and retain talented employees.
Project Management Life Cycle presents a complete methodology for project management including project initiation, project planning, project execution and project closure.
Drawing on the latest research from Millward Brown, explore how businesses can profit from building an emotional brand connection with consumers.
Commonsense Direct and Digital Marketing shows you how to plan and execute profitable direct marketing campaigns using the media of direct mail, internet marketing, copywriting and design. It is the classic work on this subject.
A practical and instantly applicable guide to training in groups, regardless of size. Includes course design and development, handy tips, checklists and quick reference guides.
The Servant Leader advises the reader how to be an effective and ethical leader.
Containing numerous case studies from a wide range of international organizations, Mentoring in Action presents a variety of mentoring schemes, pointing out both successes and failures.
A practical introduction to the essential skills required by facilitators. Facilitation Made Easy is packed with detailed examples, checklists and proven tips on how to improve meetings and workshops.
This practical guide examines how to research customer satisfaction and loyalty from both a client and supplier perspective, and how to get the best results from such research.
Revised and updated to cover developments and thinking in transport economics, Applied Transport Economics examines the application of... Læs mere
This toolkit of facilitation techniques should provide readers with all they need to develop and hone their facilitation skills. Complete with case studies... Læs mere
Understand why innovation in organizations shouldn't be left to chance and develop those key skills that will allow you to build an innovative company, increase the quantity and quality of ideas, lead effectively and accelerate success.