Develop your leadership presence and project confidence, credibility and charisma to impact and influence others.
Emotional Fitness Coaching is the practical approach to applying the principles of emotional intelligence to the workplace to create a healthy, positive and creative environment in every situation.
The Complete Guide to Recruitment provides comprehensive information on every stage of recruitment, including; advertising, selection, assessment and induction as well how to create a recruitment strategy.
Customer Care Excellence sets the scene for customer care against a backdrop of increasing customer expectations, globalization and... Læs mere
Your go-to guide for thinking and solving problems creatively at work.
With this upper-level textbook for tourism and hospitality management students, learn strategies to navigate and respond effectively to the major crises impacting today's travel industry.
Learn how to negotiate as a human in a world that is increasingly automated, fragmented and online.
Use this evidence-based guide including insights from psychology, neuroscience and new technology to build a robust pipeline of future-proof talent for sustained business success.
Transform your data and set your business up for success with this guide to improving your data quality.
Use behavioural science and change management techniques to transform your organization's cybersecurity culture and ensure your organization is protected against threats.
Utilize new technologies to meet your customers' needs and help them on their purchasing journeys in this increasingly digital era.
Packed with real-world examples and grounded in best practices, learn how to deliver multi-layered experiences which will surprise and delight customers in equal measure