The complete handbook to measuring and evaluating employee engagement and offers a guide to implementing change based on results.
Get a thorough grounding in all aspects of the marketing discipline, from direct mail and online media to market research and branding, with this ultimate reference guide.
Psychometrics in Coaching offers expert advice on how coaches, consultants and human resource managers can use psychometrics to support and develop individuals.
Learn how journalism can flourish in a new communications age.
A guide to improving performance and productivity in any organization by effectively connecting business strategy with operations through streamlining interfacing activities.
Complaint Management Excellence outlines the financial and reputational benefits to be gained from improving customer service levelsand enhancing products and services via an effective system for handling customer complaints.
This revised edition offers a clear theoretical framework for practitioners and includes guidance on key learning theories. It includes sections on coaching learning theories and values, mentoring and coaching models, practice skills and boundaries and coaching ethics.
A practical and accessible workbook that takes readers step by step through the strategic planning process, explaining the concepts and providing the tools and techniques needed to formulate and implement a strategic plan.
The Complete Personality Assessment provides numerous tests and self-assessment exercises to reveal not only who we are right now, but what we can do and where we can go as individuals and in our working lives.
Organizational Behaviour bridges the gap between OB and HRM. Examining the theory and practice behind OB, it covers the key areas in management studies including diversity, corporate governance, leadership, managing teams, cutlure and change.
Emotional Intelligence Coaching describes how to assess and manage the emotions of one's self, or others. The authors present the skills necessary to use EI as a powerful tool to help coach for enhanced performance.
Spending Advertising Money in the Digital Age provides detailed advice, backed up by solid research, on how to understand today's complex media landscape, allocate a brand's media budget most accurately, and then deploy it most effectively in order to build business.