Filled with illustrations, plain-English explanations, and real-life examples, this title starts with the fundamentals and eases you into the complicated theories, concepts, and... Læs mere
Offers practical technology coverage, while discussing the business, strategic and competitive implications of VoIP deployment in corporations. This book covers the challenges faced by service providers as they evolve to an IP infrastructure while continuing to operate the PSTN.
Provides a client centred approach for leaders and change agents. This work shows how to become client-centred by... Læs mere
Features 24 strategies and action steps which you can use to communicate the performance you expect from your employees. This book shows you how to: manage performance; work... Læs mere
Presents an integrated educational system providing instruction on how to improve flexibility, range of motion, and concentration on the course. This book contains Yoga postures selected... Læs mere
Provides advice to transform problem employees into top performers. This book offers tools to: identify problems before they become serious; develop the... Læs mere
Presents some of the best strategies and skills needed to turn your interview into an... Læs mere
Successful management depends on the ability to quickly and effectively manage conflicts. This book includes hands-on information for effectively communicating with employees, disciplining and even terminating employees, understanding and using organizational politics, and more.
Provides an engaging way in which employees can learn Six Sigma and put its concepts... Læs mere
Gives you simple, fast, and enjoyable ways to train and motivate sales staff - or yourself - for selling success. This book helps the readers learn how to: master up-selling... Læs mere
The ultimate source of on-the-job coaching tips--now expanded to cover the latest workplace trends.
Managers who can bring projects in on time, under budget, and within specs are among the valuable and marketable in project-driven environment. This is a guide on how to handle projects of various sizes, in various environments.