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Forventes på lager: 04-12-2014
Now, more than ever, customer experience plays a pivotal role in the success and longevity of a company. Based on rigorous scientific tools and global data, this book offers a simple but thorough guide on how to master the challenges of the market, and how to deliver superior performance through effective customer experience management.
| Forlag | Palgrave Macmillan |
| Forfatter | Philipp Klaus |
| Type | Bog |
| Format | Hardback |
| Sprog | Engelsk |
| Udgivelsesdato | 04-12-2014 |
| Første udgivelsesår | 2014 |
| Illustrationer | XIV, 166 p. |
| Originalsprog | United Kingdom |
| Sideantal | 166 |
| Indbinding | Hardback |
| Forlag | Palgrave Macmillan |
| Sideoplysninger | 166 pages, XIV, 166 p. |
| Mål | 144 x 217 x 14 |
| ISBN-13 / EAN-13 | 9781137375452 |