The Handbook of Customer Satisfaction and Loyalty Measurement (Bog, Paperback / softback, Engelsk) af Nigel Hill

The Handbook of Customer Satisfaction and Loyalty Measurement

(Bog, Paperback / softback, Engelsk)
Forfattere: Nigel Hill, Jim Alexander

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Beskrivelse

The third edition of the book offers a thorough guide to collecting and reporting accurate measures of customer satisfaction as well as useful advice on how to use the measures to drive performance improvement.

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Alle detaljer

Forlag Taylor & Francis Ltd
Forfattere Nigel Hill, Jim Alexander
Type Bog
Format Paperback / softback
Sprog Engelsk
Udgave 3 ed
Udgivelsesdato 24-06-2024
Første udgivelsesår 2024
Originalsprog United Kingdom
Sideantal 288
Indbinding Paperback / softback
Forlag Taylor & Francis Ltd
Sideoplysninger 288 pages
Mål 174 x 246 x 20
ISBN-13 / EAN-13 9781032838687