NLP Coaching is the definitive guide to understanding and using NLP models and methods. Offering a unique evidence-based perspective to the subject, the author presents and evaluates its use as a communication and development technique.
Find ways to create value and adjust your business to a rapidly changing landscape.
Crisis Communication advises organisations how to limit the damage of crises effectively by acting quicly and positively. Moreover, it explains how to turn a crisis into an opportunity and protect your corporate reputation by using PR strategies to communicate efficiently.
Delivering E-Learning presents a complete strategy for training and development. From deciding when to use, how to design, tips on selecting suppliers, and how to measure its effectiveness.
Offshoring, globalisation and the rise of China and India have been triggering unprecedented... Læs mere
Project governance is the framework within which decisions are made on projects. This book will provide the practical information necessary to establish and implement a project governance framework for a project or across an organisation.
Discover the strategies behind luxury brands, including how they position themselves as truly elite products or services, who their customers are and how they retain them, and what the future holds
The Handbook of Model Job Descriptions provides hundreds of job descriptions, skills and competencies for HR professionals and managers to use and adapt when recruiting.
The Accountable Leader is built around three key themes: accountability, leadership and organizational structure. It examines in depth what it means for managers to be held to account at all leadership levels in an organization.
The Call Centre Training Handbook provides line managers, trainers and coaches with practical training and measurement techniques for improving call centre and contact centre performance around the world.
Explore the evolution of marketing to men and the male consumer, branding and the marketing strategies used to reach the male market in areas such as technology and fashion.
This book uses examples of managing risk in extreme environments to highlight the key principles of risk management which can be applied in a corporate setting.