How to Pass Advanced Numeracy Tests contains over 500 practice questions and sets out a winning approach to help you ace numeracy assessment tests.
The Public Sector: Managing the Unmanageable offers advice to public sector managers in the areas of accountability, setting targets, risk management, innovation, managing people and decision making.
A practical guide to the tools and concepts of Lean for anyone preparing, running or evaluating Lean events and activities.
Optimize talent and business results through group coaching.
Develop Your Assertiveness is an easy to follow guide with a range of self-assessment tools and exercises that will help you become more confident.
The complete handbook to measuring and evaluating employee engagement and offers a guide to implementing change based on results.
Get a thorough grounding in all aspects of the marketing discipline, from direct mail and online media to market research and branding, with this ultimate reference guide.
Psychometrics in Coaching offers expert advice on how coaches, consultants and human resource managers can use psychometrics to support and develop individuals.
Learn how journalism can flourish in a new communications age.
A guide to improving performance and productivity in any organization by effectively connecting business strategy with operations through streamlining interfacing activities.
The Innovation Handbook is a practical guide to the effective management and commercial exploitation of ideas and knowledge, allowing companies to move ahead of their competitors, offer real value to customers and boost their profitability.
Complaint Management Excellence outlines the financial and reputational benefits to be gained from improving customer service levelsand enhancing products and services via an effective system for handling customer complaints.