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Shoppernomics: How to Shorten and Focus the Shoppers' Routes to Purchase (Bog, Hardback, Engelsk)What happens from the moment the thought of a purchase occurs, to ownership, is a journey that is impacted by media, advice,... Læs mere
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Acquiring, Processing, and Deploying: Voice of the Customer (Bog, Hardback, Engelsk)Presents a step-by-step template for integrating VOC into the fuzzy front end of the commercialization process. This title demonstrates how... Læs mere
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A Practical Guide to Call Center Technology: Select the Right Systems for Total Customer Satisfaction (Bog, Paperback / softback, Engelsk)Get the most out of ACDs (automatic call distributors) and other complex systems in order to boost customer satisfaction and increase sales Includes three ready to use RFPs (request for proposals) for buying an ACD, computer telephony system, or recording
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The Call Center Dictionary: The Complete Guide to Call Center and Customer Support Technology Solutions (Bog, Paperback / softback, Engelsk)Your company needs a call center to be competitive in the 21st century
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The Complete Guide to Customer Support: How to Turn Technical Assistance Into a Profitable Relationship (Bog, Paperback / softback, Engelsk)Today's support operations face greater responsibilities than the help desks of the 1990s
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A Practical Guide to CRM: Building More Profitable Customer Relationships (Bog, Paperback / softback, Engelsk)In today's global economy the customer has more and better choices than ever before, bringing on one of the biggest challenges the business community faces today - customer loyalty and retention
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Designing the Best Call Center for Your Business (Bog, Paperback / softback, Engelsk)Designing the Best Call Center for Your Business examines all key aspects of opening and expanding a live agent call center, with in-depth coverage on facilities and workstation design; site selection, including communications and power backups; f
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So, What's the Bottom Line?: 76 Proven Marketing Tips & Techniques for Building Your Business and Personal Brand (Bog, Paperback / softback, Engelsk)“Listen” in on seventy-six candid conversations on marketing your business and building your personal brand!
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So, What's the Bottom Line?: 76 Proven Marketing Tips & Techniques for Building Your Business and Personal Brand (Bog, Hardback, Engelsk)“Listen” in on seventy-six candid conversations on marketing your business and building your personal brand!
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The Smile Prescription (Bog, Hardback, Engelsk)Dr. Rich has been featured on ABC, NBC, CBS, & FOX"The Smile Prescription" isn't just a book to read, it's a Smile Prescription to take and master. Real science, true stories,... Læs mere
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Perfect Customer Care (Bog, Paperback / softback, Engelsk)Perfect Customer Care provides companies big and small with the answers to some of the most important business questions facing us today.
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SUSTAINING High Performance: The Strategic Transformation to A Customer-Focused Learning Organization (Bog, Hardback, Engelsk)In an attempt to achieve high levels of growth, profit, and competitive advantage, American businesses have been implementing a variety of management initiatives, such as TQM, reengineering, service management, self-directed work teams, and empowerment
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