Bemærk: Kan ikke leveres før jul.
Who should read this book? This is a must read if you're a newcomer to predictive dialers and responsible for analyzing, recommending and deploying inbound and outbound call center solutions; or, if you're in the midst of implementing a predictive dialer,
Bemærk: Kan ikke leveres før jul.
The first textbook to integrate relationship marketing and CRM for a clear roadmap to excellent customer management. Its... Læs mere
Bemærk: Kan ikke leveres før jul.
Written by three leading practitioners, this is a practical guide to running an effective customer satisfaction measurement programme. The book also covers ways of gaining understanding and ownership of the CSM programme throughout the organisation.
Bemærk: Kan ikke leveres før jul.
Bemærk: Kan ikke leveres før jul.
States that call centers are not just places where calls arrive, but a strategic business asset, the... Læs mere
Bemærk: Kan ikke leveres før jul.
In the global economy, the customer has more and better choices than ever before, bringing on one of the biggest challenges the... Læs mere
Bemærk: Kan ikke leveres før jul.
Shows how to navigate the business, technical, and financial issues in building and managing a... Læs mere
Bemærk: Kan ikke leveres før jul.
A survey of information systems research on electronic customer relationship management (eCRM). This book provides frameworks taken from cases and... Læs mere
Bemærk: Kan ikke leveres før jul.
Bemærk: Kan ikke leveres før jul.
Bemærk: Kan ikke leveres før jul.
The Dark Side of CRM is essential reading for students, researchers and practitioners interested in managing customers, relationship marketing and CRM, as well as social media and marketing strategy.
Bemærk: Kan ikke leveres før jul.