Der er 9 underkategorier
Kundeservice
Visning: Type : Alle | Sprog : Alle | Format : Alle
-
Bemærk: Kan ikke leveres før jul.
Predictive Dialing Fundamentals: An Overview of Predictive Dialing Technologies, Their Applications, and Usage Today (Bog, Paperback / softback, Engelsk)Who should read this book? This is a must read if you're a newcomer to predictive dialers and responsible for analyzing, recommending and deploying inbound and outbound call center solutions; or, if you're in the midst of implementing a predictive dialer,
Levering: Skaffevare (forvent 14 - 30 hverdage) -
Bemærk: Kan ikke leveres før jul.
Strategic Customer Management: Integrating Relationship Marketing and CRM (Bog, Hardback, Engelsk)The first textbook to integrate relationship marketing and CRM for a clear roadmap to excellent customer management. Its... Læs mere
Levering: Print on Demand (forvent 14 - 30 hverdage) -
Bemærk: Kan ikke leveres før jul.
How to Measure Customer Satisfaction (Bog, Hardback, Engelsk)Written by three leading practitioners, this is a practical guide to running an effective customer satisfaction measurement programme. The book also covers ways of gaining understanding and ownership of the CSM programme throughout the organisation.
Levering: Skaffevare (forvent 14 - 30 hverdage) -
Bemærk: Kan ikke leveres før jul.
Satellite Marketing: Using Social Media to Create Engagement (Bog, Hardback, Engelsk)Levering: Skaffevare (forvent 14 - 30 hverdage) -
Bemærk: Kan ikke leveres før jul.
Call Center Savvy: How to Position Your Call Center for the Business Challenges of the 21st Century (Bog, Hardback, Engelsk)States that call centers are not just places where calls arrive, but a strategic business asset, the... Læs mere
Levering: Skaffevare (forvent 14 - 30 hverdage) -
Bemærk: Kan ikke leveres før jul.
A Practical Guide to CRM: Building More Profitable Customer Relationships (Bog, Hardback, Engelsk)In the global economy, the customer has more and better choices than ever before, bringing on one of the biggest challenges the... Læs mere
Levering: Skaffevare (forvent 14 - 30 hverdage) -
Bemærk: Kan ikke leveres før jul.
A Practical Guide to Call Center Technology: Select the Right Systems for Total Customer Satisfaction (Bog, Hardback, Engelsk)Shows how to navigate the business, technical, and financial issues in building and managing a... Læs mere
Levering: Skaffevare (forvent 14 - 30 hverdage) -
Bemærk: Kan ikke leveres før jul.
Electronic Customer Relationship Management (Bog, Paperback / softback, Engelsk)A survey of information systems research on electronic customer relationship management (eCRM). This book provides frameworks taken from cases and... Læs mere
Levering: Skaffevare (forvent 14 - 30 hverdage) -
Bemærk: Kan ikke leveres før jul.
The Internet and the Customer-Supplier Relationship (Bog, Paperback / softback, Engelsk)Levering: Skaffevare (forvent 14 - 30 hverdage) -
Bemærk: Kan ikke leveres før jul.
The Internet and the Customer-Supplier Relationship (Bog, Hardback, Engelsk)Levering: Skaffevare (forvent 14 - 30 hverdage) -
Bemærk: Kan ikke leveres før jul.
The Dark Side of CRM: Customers, Relationships and Management (Bog, Hardback, Engelsk)The Dark Side of CRM is essential reading for students, researchers and practitioners interested in managing customers, relationship marketing and CRM, as well as social media and marketing strategy.
Levering: Skaffevare (forvent 14 - 30 hverdage) -
Bemærk: Kan ikke leveres før jul.
Superior Customer Value: Strategies for Winning and Retaining Customers, Third Edition (Bog, Hardback, Engelsk)Levering: Skaffevare (forvent 14 - 30 hverdage)
