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Digitalization for Value Creation: Corporate Culture for a Digital World (Bog, Paperback / softback, Engelsk)Digitalization is the greatest change project that we have ever known, and data is circulating in unimaginable quantities and at... Læs mere
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Humanoid Service Robots: Customer Expectations and Customer Responses (Bog, Paperback / softback, Engelsk)Based on four empirical studies, Moritz Merkle examines the introduction of humanoid robots to the frontline service encounter in a... Læs mere
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Impacts of Customer Relationship Management on Development of Corporations (Bog, Paperback / softback, Engelsk)The overall goal of this book is the identification of design features and prerequisites for a CRM-system, which contribute to an increase in sales and the overall development of corporations in the packaging industry.
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The Pricing Model Revolution: How Pricing Will Change the Way We Sell and Buy On and Offline (Bog, Hardback, Engelsk)Levering: 6 - 9 hverdage -
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For the Win, Revised and Updated Edition: The Power of Gamification and Game Thinking in Business, Education, Government, and Social Impact (Bog, Paperback / softback, Engelsk)In a revised and updated edition of For the Win, authors Kevin Werbach and... Læs mere
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A Guide to Customer Service Skills for the Service Desk Professional (Bog, Paperback / softback, Engelsk)Explores the changing role of the service desk professional. This text focuses on providing individuals with practical instruction on the unique skill set needed to execute the expanding mission of the service desk.
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Customer Service Skills for Success ISE (Bog, Paperback / softback, Engelsk)Levering: 6 - 9 hverdage -
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The Come Back Culture – 10 Business Practices That Create Lifelong Customers: 10 Business Practices That Create Lifelong Customers (Bog, Hardback, Engelsk)Want second looks, return visits, and lifelong customers at your business? These highly sought-after speakers and consultants provide valuable insights and practical ideas on how to create a business driven by hospitality and an environment that keeps people coming back for more.
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Creating a Customer Experience-Centric Startup: A Step-by-Step Framework (Bog, Hardback, Engelsk)This book explains how startups and brands in general can achieve a high level of customer experience (CX) in today's dynamic and competitive times.
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User Research: Improve Product and Service Design and Enhance Your UX Research (Bog, Paperback / softback, Engelsk)Put the consumer back into the heart of your campaigns with this bestselling guide to user experience and research, offering practical and straightforward advice on the most up-to-date research methods.
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The Customer Centricity Playbook: Implement a Winning Strategy Driven by Customer Lifetime Value (Bog, Paperback / softback, Engelsk)A 2019 Axiom Business Award winner. In The Customer Centricity Playbook , Wharton School professor Peter... Læs mere
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Retail Supply Chain Management (Bog, Paperback / softback, Engelsk)This book offers the retail supply chain executive with the tools needed for full strategic advantage. The new edition gives special attention to recent challenges, such as vast technological change, higher levels of customer personalization, and more global supply chains.
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