Børn og unge: personlige og sociale emner: sociale forhold igen
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Superior Customer Value: Finding and Keeping Customers in the Now Economy (Bog, Hardback, Engelsk)This title is a state-of-the-art guide to designing, implementing, and evaluating a customer value strategy in service,... Læs mere
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A Hotel Manager's Handbook: 189 Techniques for Achieving Exceptional Guest Satisfaction (Bog, Paperback / softback, Engelsk)Levering: Skaffevare (forvent 14 - 30 hverdage) -
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Total Quality Service: Principles, Practices, and Implementation (Bog, Hardback, Engelsk)Total Quality Service rises to the business challenge of the 90s
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The Experience: How to Wow Your Customers and Create a Passionate Workplace (Bog, Paperback / softback, Engelsk)'A 'must-read' for managers; this is a great guide for pulling the customer back into your management loop
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Mastering the Virtual Sale: 7 Strategies to Explode Your Business in the New Economy (Bog, Paperback / softback, Engelsk)Status: Skaffevare (forvent 3 - 8 uger) -
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Mastering the Virtual Sale: 7 Strategies to Explode Your Business in the New Economy (Bog, Hardback, Engelsk)Status: Skaffevare (forvent 3 - 8 uger) -
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Customer Engagement in Theory and Practice: A Marketing Management Perspective (Bog, Hardback, Engelsk)Offering a pragmatic understanding of customer engagement as an object of effective marketing management, this book takes an integrative approach and brings together different streams of marketing research, such as customer activism and value formation.
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The Experience: How to Wow Your Customers and Create a Passionate Workplace (Bog, Hardback, Engelsk)'A 'must-read' for managers; this is a great guide for pulling the customer back into your management loop
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Information Obligations and Disinformation of Consumers (Bog, Paperback / softback, Engelsk)Levering: Skaffevare (forvent 14 - 30 hverdage) -
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Social Customer Relationship Management: Fundamentals, Applications, Technologies (Bog, Paperback / softback, Engelsk)Social media has received considerable attention, and many potential benefits, as well as concerns, are now being discussed.
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Sino-German Intercultural Management: Self-Organization, Communication and Conflict Resolution in a Digital Age (Bog, Paperback / softback, Engelsk)This book presents the findings of a comparative study on office work culture in Germany and China. Focusing on behavioural and work practices, it explains the cultural influences on local staff’s personal behaviour.
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Website Quality and Shopping Behavior: Quantitative and Qualitative Evidence (Bog, Paperback / softback, Engelsk)This book analyses the impact of web design parameters on user experience and the behaviour of website users.
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